48 ready-to-send patient messages and front-desk scripts covering the seven points where patients leak out of their plan, from the first booking through to discharge. Plus a Retention Assistant prompt for anything they don't cover, a 9-stage First-Visit-to-Discharge workflow, a Quick Reference Sheet, and four bonus extras. No new software. No monthly fee. Open it on your phone, swap the details, send.
Not a new-patient problem. The patients you already won, quietly stopping two or three visits before their plan is done.
Principal physios still treating a full list who can't personally chase every patient who drifts off. Give the front desk the words for the moment that matters.
The person running reception, rebooking and recall. A ready library that sounds warm and human, like a good clinic that remembers you, never like a call centre.
Clinics where retention depends on everyone doing the same thing. One system, one standard, so every patient gets the same follow-through.
No. The 48 messages and front-desk scripts cover the everyday situations that quietly cost clinics patients, from first-visit expectations through to lapsed-patient recall. The Retention Assistant prompt handles anything they don't. Paste it into ChatGPT, describe the situation, and it drafts the message in a warm, plain tone.
No. The free version of ChatGPT works fine. If you already pay for Plus or Claude, it works there too.
No. Every message is administrative and supportive. Treatment decisions always rest with the treating practitioner, and the Retention Assistant is built to never give clinical advice or promise a health outcome. It handles the wording, you handle the clinical detail.
Only patients who have agreed to be contacted. Get consent at intake, honour opt-outs straight away, and keep reminders and recall inside the Privacy Act and Spam Act. The system is written around that, because good retention and good compliance are the same habit.
It is written here, in plain Australian English, for physiotherapy clinics. Private-health rebates, WorkCover, NDIS and DVA funding are all handled in the money scripts. Swap the bracketed details into your clinic once and you are set.
Because at $49 you will actually use it. We would rather a thousand clinics keep more patients on plan, and a handful eventually bring us in for the full done-for-you system, than charge $500 and have it sit in a downloads folder.
Instant download. No subscription. No upsell page. Just the messages, the scripts, the prompt, the workflow, and the four bonuses.
Get the System · $49